FAQ

Vita does not accept credit cards, ACH, Paypal or other electronic forms of payment, exceptions only when approved by Vita Needle.

Available terms are Net 30 for qualifying customers (3 credit references and a bank reference required to be submitted for review & approval), COD (US only, select items) or prepay (via check or wire transfer in US Dollars). We do not accept credit cards in order to keep our costs low (due to fees charged on credit card transactions) which in turn keep prices low to our customers.

Due to the 2018 ruling on South Dakota vs. Wayfair, Vita Needle may charge sales tax in states other than Massachusetts, if sales are beyond taxable thresholds. A sales tax exemption certificate is required for each U.S. state or territory a customer ships to, before or at the time an order is placed, to avoid being charged non-refundable sales tax. 

Random lengths are lengths of tubing or wire stock not necessarily cut and deburred on the ends, with fairly wide length tolerances. The standard length tolerance for random length tubing or wire is ± 3". Tube ends may be crimped or cut on an abrasive saw with some burrs remaining. Random length tubing is sold with the understanding that the customer will be further processing the material into components or parts, thus the extra effort and cost to deburr all ends is not incurred. 5' or 10' random lengths are standard in the tubing and wire industries.

Vita Needle can cut and deburr tubing and wire to custom lengths and tolerances provided by the customer. For raw material only, Vita Needle typically sells in 5 or 10' random lengths. Other "as cut" lengths are available by customer request for lengths 12" or greater. As cut means that the tubes or wires will be cut to the approximate specified length, but may have burrs present on the ends of the tubes/wires. Lengths shorter than 12" are only offered as cut and deburred, which means that all burrs are removed from the tube or wire ends.

Vita Needle does not have the ability to cut sizes larger than 1/2" diameter or walls .049" or larger. (To be adjusted, as necessary, to our current capabilities. We have to tell a lot of Commercial Customers that we can't cut)

Vita Needle is both a manufacturer and distributor of stock and custom products. Vita Needle manufactures the vast majority of its' raw material. This vertical integration saves customers substantial dollars and time relative to other companies.

For almost all material sold, Vita Needle is the mill.

Due to confidentiality agreements with mills that allow us to obtain steeply discounted pricing on raw material in return for not having to handle end user inquiries, original mill certifications are not available. Vita Needle maintains all historical records for complete traceability and the certification data is directly copied from the mill certifications.

Also cannot change certs to add ASTM, AMS, MIL or other information not originally quoted.

• Origin of Manufacture vs Origin of Melt, requesting for quote but information is not provided in advance of order.
• DFARS vs Domestic vs Domestic manufactured, requesting for quote but information is not provided in advance of order.
• Quotes valid for 30 days only unless otherwise noted.
• Not ITAR registered

Please contact our sales department for questions on specific products. Because manufacturing tolerances and methods are proprietary, complete engineering drawings for these products are not available.

Vita Needle maintains one of the lowest minimum order requirements in the industry. With these low minimums, obtaining small quantity test pieces/products for a project is affordable for almost anyone.

Shipping carriers that Vita Needle partners with, such as UPS, do not permit COD shipments to Canada.

Yes, Vita Needle manufactures DFARS compliant tubing, wire and other products. Please advise your sales representative when submitting your request for quote that this requirement is necessary.

Vita Needle is FDA charter registered (we’ve been making needles long before the FDA was formed in 1972), and also ISO 9001: 2015 and ISO 13485: 2016 certified. Copies of our certificates are available under the Media Gallery of this webpage.

FULL hard vs Hard Temper: We default all of our descriptions to hard temper because there are wide variances in the tubing industry with respect to tensile strengths (the preferred metric for evaluating temper). Larger diameters and heavier walls will reach their cold work limit and have a peak tensile strength that is lower than smaller diameters and thinner walls, generally speaking. Tensile strength is directly correlated to the amount of cold work applied to a product, and some manufacturers weld their tubing close to final size, resulting in lower tensile strengths. Generally, our tensile strengths are higher than most manufacturers, as we manufacture most of the tubing we sell. Also, tensile strengths vary between lots as the same size of tubing can often be made using slightly different processes, just as a given machined part can be made on many different types of CNC machines.

Vita Needle requires full specifications and a print. If the requirements are close to what we can offer then our team will provide redline suggestion; although we are unable to design for or quote to your specific application.

All documentation, special certs or requests for validation would have to be requested at the time of requesting quote for the product.  Vita Needle internal documentation is proprietary.

All requests for audits/visits must be approved by the president, please contact sales with request. Please note Vita Needle has a closed shop policy due to proprietary machines.

Vita Needle can ship anywhere as long as the customer provides a shipping account number and address